We may also conduct an unannounced inspection of the licensed premises. If your complaint is about noise, OLGR will contact the licensee or licensee's approved manager regarding the issue and may conduct a site inspection.
We will provide the licensee with an opportunity to answer to any allegations made. Developing strategies to resolve the issue may also form part of this process.
If no agreement can be reached, OLGR will conduct noise testing at certain locations, including your residence if you agree. While OLGR can take action in instances where a breach of legislation has occurred, we also help resolve conflict by intervening where no breach has taken place. OLGR can negotiate with licensees to achieve a result that satisfies both the complainant and the licensee.
A simple complaint is usually resolved within 1 month if all parties cooperate. More complex complaints and serious breaches of liquor and gaming laws may take longer. Contact OLGR for more information about liquor and gaming complaints. Home Industries Hospitality, tourism and sport Liquor and gaming Complaints about liquor and gaming venues.
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Submit an online complaint. Help your customers who are experiencing problem gambling — download campaign resources to display in your venue. Search our Food and Beverage Supplier Directory to find businesses and caterers that supply products grown, made or produced in Queensland. Stay up to date with your requirements for operating licensed premises in Queensland during the coronavirus health emergency.
Using the Check In Qld app to collect customer information is now mandatory for many businesses. Download the app to register your business now. Home Industries Hospitality, tourism and sport Liquor and gaming.
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